Shipping policy
Our store provides digital products, including PDF guides, workbooks, planners, educational resources, and online courses. No physical products are normally shipped.
1. Digital Product Delivery
After your payment has been successfully completed, your purchased digital product may be delivered through:
- A download link displayed after checkout
- An email containing a download link
- Your customer account
- Access to an online course platform
- Another digital delivery method specified on the relevant product page
Delivery is electronic, so there are no shipping fees, physical packaging, or shipping carriers associated with our digital products.
2. Delivery Time
Digital products are generally made available shortly after successful payment.
In most cases, access or download instructions will be provided automatically.
Occasionally, delivery may be delayed due to:
- Payment processing issues
- Technical problems
- Email delivery problems
- Website or platform maintenance
- Security or fraud-prevention checks
- Circumstances outside our reasonable control
If you have completed your purchase but have not received your digital product or course access, please contact us.
3. Course Access
For online courses, access details may be provided by email or through your customer account.
You are responsible for using the correct email address when placing your order and for maintaining access to that email account.
Course access is intended for the purchaser only and may not be shared, transferred, resold, or distributed to other individuals.
4. Download Issues
If you have purchased a downloadable product and experience difficulty accessing or downloading your files, please contact us at:
📩 mornova.novilenca@gmail.com
Please include your order number and the email address used for your purchase.
We will make reasonable efforts to help you access the product you purchased.
5. Lost Download Links
If you lose your download link or are unable to locate your purchase email, please contact our support team.
Where appropriate, we may provide a replacement download link or restore access to your purchased content.
6. Technical Requirements
Before purchasing, you are responsible for ensuring that your device and software can access the type of digital content being offered.
For example, PDF products generally require a compatible PDF reader, while online courses may require a compatible web browser and a stable internet connection.
Specific technical requirements may be provided on the relevant product page.
We cannot guarantee compatibility with every device, operating system, browser, application, or internet connection.
7. Email Delivery
Digital delivery may depend on your email provider.
Please check your:
- Inbox
- Spam or junk folder
- Promotions folder
- Other filtered or categorized folders
If you still cannot find your purchase confirmation or download information, contact us.
8. No Physical Shipping
Our digital products are not physically shipped unless a product page explicitly states otherwise.
Accordingly:
- There are no shipping charges for standard digital products
- No physical packaging is provided
- No shipping carrier is involved
- No physical tracking number is generated
- Delivery takes place electronically
9. Contact Information
If you have questions about digital delivery, downloads, or course access, please contact us:
📩 Email: zilphaadrianse997678@hotmail.com
📞 Phone: +33 4060988768
🕒 Customer Service Hours: Monday to Friday, 9:30 AM – 6:30 PM
📍 Address: 68 Rue de l'Aqueduc, 75010 Paris, France