Refund policy

Thank you for purchasing from our store. We sell digital products, including PDF guides, workbooks, resources, and online courses designed to support personal development, daily routines, reflection, productivity, and focus.

Because our products are delivered digitally, the rules concerning withdrawal and refunds differ from those applicable to physical goods.

1. Right of Withdrawal

If you are a consumer located in the European Union, you may generally have a statutory 14-day right of withdrawal when purchasing digital content or online services.

However, for digital content that is supplied immediately after purchase, you may lose your right of withdrawal once you expressly consent to the immediate delivery of the digital content and acknowledge that you will lose your right of withdrawal once the delivery begins, where permitted by applicable law.

By completing a purchase and requesting immediate access to a digital product or course, you may therefore be asked to confirm your consent to immediate delivery and acknowledge the resulting loss of the statutory withdrawal right.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

2. Digital Products

Our products may include:

  • PDF guides and workbooks
  • Digital planners and resources
  • Downloadable educational materials
  • Online courses
  • Video, audio, or other digital educational content

Once a digital product has been delivered or access to a course has been provided, it cannot be physically returned.

3. Refunds

Because digital products can be accessed immediately and cannot be physically returned, refunds are generally not available once digital content has been accessed or downloaded, except where required by applicable law or where we voluntarily approve a refund.

If you experience a technical problem that prevents you from accessing a product you purchased, please contact us. We will make reasonable efforts to resolve the issue.

Depending on the circumstances, we may provide:

  • A replacement download or access link
  • Restored course access
  • Technical assistance
  • Another appropriate solution

4. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible at mornova.novilenca@gmail.com.

We will review the situation and may provide an appropriate refund or alternative solution at our discretion, subject to applicable law.

5. Course Access

For online courses, access is generally provided after successful payment.

Course access may be linked to the customer account used for the purchase and is intended solely for the purchaser.

Sharing, reselling, reproducing, or distributing course access or course materials to third parties is not permitted unless expressly authorized by us.

If you experience problems accessing a course you have purchased, please contact our support team.

6. Defective or Inaccessible Digital Content

If a purchased digital product is defective, corrupted, materially different from its description, or cannot be accessed due to a technical issue on our side, please contact us at:

📩 mornova.novilenca@gmail.com

Please include your order details and a brief description of the problem so that we can investigate and provide an appropriate remedy.

Your statutory rights regarding defective or non-conforming digital content remain unaffected.

7. Order Cancellations

You may contact us to request cancellation of an order as soon as possible after purchase.

If digital content has not yet been delivered or accessed, we may be able to cancel the order and issue a refund, subject to applicable law.

Once digital content has been delivered and you have expressly requested or consented to immediate access, cancellation and withdrawal may no longer be possible where permitted by law.

8. How to Request Support or a Refund

To submit a refund request, cancellation request, or technical support request, contact us at:

📩 mornova.novilenca@gmail.com

Please provide:

  • Your name
  • Order number
  • Email address used for the purchase
  • Name of the product or course
  • Reason for your request

We will review your request and respond as soon as reasonably possible.

9. Refund Processing

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your payment provider or bank.

10. Contact

If you have any questions about withdrawals, refunds, cancellations, or digital product access, please contact us:

📩 Email: zilphaadrianse997678@hotmail.com
📞 Phone: +33 4060988768
🕒 Customer Service Hours: Monday to Friday, 9:30 AM – 6:30 PM
📍 Address: 68 Rue de l'Aqueduc, 75010 Paris, France